Our Pricing

At John Michael & Associates, we always want you to know what you are paying for with our up-front pricing model. We do not believe in confusing our customers with a trip charge, diagnostic fee, hourly labor rate, or any hidden surprises. We strive to make your experience as simple as possible.

Our flat rate labor is all-inclusive with the exception of parts. The price includes the trip charge, diagnostic, and repair labor, all in one flat rate – even if more than one trip is needed. If we have to order a part, you will always be given a written estimate before we leave your home. You will never pay more than you were quoted and you will always know exactly what you are paying for.

Appliance Repair made Easy

Diagnostic Only

  • * $99.00 (plus tax). This includes the trip charge to your home, a diagnosis of the issue, and quote for repair. If you choose to proceed with the service, the $99 will be applied to your final invoice.

All Flat Rate Labor Fees Include

Diagnostics, Trip Fee and Labor, even if parts need to be ordered and additional trips are required, there are No Additional Fees

(Flat Rate Labor Does Not Include Parts – Parts are in addition to all Flat Rate Labor Fees)

Flat Rate Labor Standard Repairs:

  • $179.00 Washers*, Dryers**, Range (Free Standing), Refrigerators***, Freezers, Over The Range Microwaves, Dishwashers*****

Flat Rate Labor For Major Repairs

  • $179.00 Washers*, Dryers**, Range (Free Standing), Refrigerators***, Freezers, Over The Range Microwaves, Dishwashers****
  • $275.00 Front Load Washer Bearing & Tub Repair or Replacement*
  • $225.00 Top Load Washer, Gearcase, Transmission, Clutch Assy or Tub Removal or Replacement
  • $225.00 Samsung Water Wall Dishwashers

Sealed System Repairs:

  • Sealed System repairs are defined as any repair that is Refrigerant Related. This includes the repair or replacement of Compressors, Evaporators, Condensers, Refrigerant Leaks or Restrictions.
  • R1343a – $525.00
  • R600 – $625.00

Additional Person Needed

  • $120.00
  • At times more than one person will be needed to Safely Repair an Appliance. These circumstances may include but are not limited to, Removal and Remounting of a Dryer that is stacked on top of a Washer**, Removal and Remounting of a Microwave, Removal and Replacement of a Tub in a Washing Machine

Multiple Appliance Repairs

  • If you have more than one appliance that needs to be repaired in a single visit.
  • One Appliance will be charged at Full Labor and each Additional Appliance Labor will be Discounted $50 off the Original Labor Rate.

(i.e., Standard Washer and Dryer Repair: One Appliance will be charged at $179.00 for Labor and the Second Appliance will be charged at $129.00 for Labor) (parts not included).

Non-Standard Repair Information

  1. *A bearing replacement involves the separation of the washing machine’s inner and outer tubs, and in some cases requires two people. This is also known as a tub rebuild.
  2. **A Dryer stacked will be an additional $129.00 fee for a second technician, (including Samsung Flex Washer and Dryers). Technicians are prohibited from assisting customers in lifting the Appliances for the safety of our customers and technicians.
  3. ***A sealed system repair is a repair that involves the use of refrigerant (Freon). This includes repairing a leak or restriction of refrigerant, replacement of a compressor or any component that refrigerant flows through. All sealed system repairs include refrigerant recovery, an internal flush.
  4. **** Additional Charges Apply for Areas Outside of our Normal Coverage Area
  5. ***** Effective 2014 the State of North Carolina requires all Parts and Labor for Appliance Repair to be taxed.

Pricing